Returns & Cancellations for International Orders
Thank you for shopping with LIVAPON. To ensure transparency for our international customers, please review the following policy regarding returns and cancellations.
Cancellation Policy
Due to the nature of international shipping, cancellations are subject to the following conditions:
- Orders cannot be canceled after the product arrives at the domestic warehouse
- Orders cannot be canceled once international shipment preparation has begun
- Orders cannot be canceled after the item has been handed over to the international shipping carrier
Return Policy
As international shipping involves customs clearance and cross-border logistics, returns are generally not accepted . However, exceptions may apply in the following cases:
- The item received is defective
- The item received is incorrect (wrong product)
In Case of a Problem with Your Order
If you receive a defective or incorrect item, please contact us with:
- Your order number
- Photos clearly showing the issue
- A brief description of the problem
Important: Please contact us within 7 days of receiving the item so we can assist you promptly.
Important Notes
- International return shipping costs may apply, depending on the situation
- Customs duties and taxes are non-refundable once paid
- Processing times may vary depending on your location
Our Commitment to You
At LIVAPON, we value trust and transparency. Our team carefully inspects every item before international shipment to ensure it reaches you in the best possible condition. If you have any questions or concerns, please do not hesitate to contact us.