Need help?
Frequently Asked Questions
Order
Yes. LIVAPON ships internationally to many countries worldwide through our trusted logistics partner in Japan.
International shipping fees are calculated after warehouse inspection in Japan, based on destination, package size, and weight. This ensures accurate and transparent shipping costs.
Yes, this is a standard notification.
For certain lower-priced items, international shipping fees may exceed the product price due to carrier and handling costs.
If this applies to your order, you will be notified before the purchase is finalized, and you may choose whether to proceed.
SHIPPING & DELIVERY
After your order is placed, items are sent to a domestic warehouse in Japan for inspection. Once confirmed, they are prepared and shipped internationally to your address.
Estimated delivery: 2–4 weeks depending on destination.
Orders are carefully inspected in Japan before international shipment. Customs clearance times may vary.
Yes. Tracking information will be provided once your order is handed over to the international shipping carrier.
FEES, TAXES & CUSTOMS
No. Customs duties, import taxes, and any local handling fees are the responsibility of the customer and are not included in product or shipping prices.
Shipping fees cannot be finalized before warehouse inspection. You will be notified of the confirmed amount after inspection is completed.
Returns & Support
Cancellations may not be possible once processing has started. If you need to request a cancellation, please contact us as soon as possible.
Please contact our support team promptly with your order details and photos. We will assist you as quickly as possible.
You can reach us via our Contact page. Our team typically responds within 2 business days.
